Q. I am having trouble getting into access pharmacy? Is there a problem with the site?


Perhaps, the problem may lie with the type of Web Browser being used. May I propose the following: 

Please try using Mozilla Firefox (web browser). It may be helpful to "clear your cookies", as well. This The procedure to clear-up cookies if you are using Firefox is as follows:

Step 1: Go to TOOLS

Step 2: Click on options

Step 3: Click on privacy

Step 4: You will see 'Firefox will:'.  Set it to 'Use custom settings for history.'

Step 5: Click on the 'Show Cookies' button on the right side

Step 6: If you want to delete cookies set by individual sites, enter the complete domain or partial domain name of the site you want to manage in the search field. Your search will retrieve the list of cookies set for that site. Click 'Remove Cookie'

Step 7: If you want to delete all cookies, click the top of your Firefox window and click on your Firefox button. Click the History menu and pick out 'Clear Recent History...'  Select 'Everything' for the 'Time Range To Clear' option. Click on the downward arrow located next to 'Details'.  This will open up the list of items. Click 'Cookies' and make sure all the other items are unselected. Click on the 'Clear Now' button at the bottom. Close your 'Clear Recent History' window.

If this does not work, can you please send a screenshot of the issues encountered when attempting to gain access to Access Pharmacy to the Principal Librarian: Faculty Liaison Services: Science & Pharmacy (v.menze@ru.ac.za), so that I can refer the problem to our IT Specialist.

  • Last Updated Nov 29, 2018
  • Views 21
  • Answered By Thandiwe Menze

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